Faq

Please contact eDebitDirect services for information and an application.
eDebitDirect can get most industries approved for ACH please contact us for more details.
Deposits are processed Monday - Friday as long as the payment entry is in by our cut-off time of 1pm PST. Any payments entered after that will be processed the next business day. Bank Holidays are observed.
Yes refund services are available. Please contact eDebitDirect services for information and an enrollment form.
If the transaction is still in a ‘New’ status, you can cancel it via the WEB application, otherwise please contact customer service for refund assistance.

Send an email to  or call us at 888-616-2535 and a representative will be available to answer your questions.

A demand draft is an authorized payment from a customer, created by eDebitDirect’s software, using the customer’s bank account information. While it is similar to a check, no physical check or signature is required.

We offer same-day deposits with most major banks. Deposits are completed same day, Monday – Friday, if the payment is entered by our cut-off time of 3pm PST. Payments entered after the cut-off time will be processed the next business day.

It can take as little as 24 hours to complete the registration process given that the paperwork is complete and the business has been verified and all supporting docs have been submitted. We do our best to ensure that the process is quick and easy as possible.